CUSTOMER CARE

If you have any questions or concerns, feel free to reach out to us via email at starrytheo.sg@gmail.com or through our contact form. We aim to respond within 1-2 business days.

PRIVACY & SAFETY

We respect your privacy. Your personal information will only be used for order processing, shipping, and communication.
We do not sell or share customer information with third parties.

We accept all major credit and debit cards through Stripe’s secure payment gateway.
All transactions are processed securely. Your payment details are never stored on our system.

Orders are processed within 2-3 business days.
Currently, we ship within Singapore. Shipping fees will be calculated at checkout.
Once your order is shipped, a tracking number will be provided via email for easy tracking.

We want you to be happy with your purchase. If you’re not satisfied, we offer returns and exchanges on unused, unopened products within 14 days of delivery.
Due to hygiene reasons, certain products are non-returnable.
For returns, the customer is responsible for the return shipping costs. Please contact us before returning any item.
Once the return is received, refunds will be processed to the original payment method within 5-10 business days.
We offer exchanges for defective or incorrect items. Contact us within 7 days of receiving your product to arrange an exchange.