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FAQ

  • What are your wet wipes made of?
    Our wet wipes are made from 45%polyester+55%viscose and contain 99% water with no harsh chemicals, making them ideal for sensitive baby skin.
  • Are your baby products safe for sensitive skin?
    Yes, our baby products are (dermatologically) tested and are safe for babies with sensitive skin. They are free from fragrances, parabens, and sulfates.
  • Are your wet wipes biodegradable?
    Yes, our wet wipes are 100% biodegradable and made from 45%polyester+55%viscose fibers, making them environmentally friendly.
  • Do your products contain any harmful chemicals?
    No, all of our baby products are free from harmful chemicals, ensuring they are safe for your baby.
  • How should I store your wet wipes to prevent them from drying out?
    To keep your wipes fresh, store them in a cool, dry place and ensure the packaging is sealed tightly after each use.
  • What payment methods do you accept?
    We accept Stripe for a seamless checkout experience.
  • What is your delivery time?
    We offer fast delivery, with most orders shipped within 2–5 business days depending on your location. You will receive a tracking number once your order has been dispatched.
  • Do you offer free shipping?
    Yes, we offer free shipping on orders over $50. For orders below, a flat-rate shipping fee will apply.
  • What is your return and refund policy?
    We have a 7 day return policy for unopened, unused and defect products.
  • Can I track my order?
    Yes, once your order is shipped, you’ll receive an email with tracking information to monitor the delivery status.
  • What countries do you ship to?
    Currently, we ship domestically destinations.
  • How do I contact customer support?
    You can reach us through our contact form, email at starrytheo.sg@gmail.com, or direct message on social media. We aim to respond within 24 hours.
  • Are there any promotions or discounts available?
    We regularly offer promotions, which you can find on our website or social medial. Sign up for our newsletter to receive exclusive discounts and early access to sales.
  • How do I sign up for your newsletter?
    You can sign up for our newsletter at the bottom of our homepage to receive updates on new products and promotions.
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